FLINT, Mich.—Flint Mayor Sheldon Neeley announced today, on September 6, that online bill pay services have been restored, following a cyber attack that began August 14. Flint residents can now pay water, sewer, and tax bills online at https://www.invoicecloud.com/
Residents can now log in to the online portal to access their account balance, see activity, make payments, and set up autopay. Log in to InvoiceCloud for payments.
Starting today, there will be a one-month grace period to allow residents to pay outstanding bills, now that all normal payment options have been restored. The City of Flint will not apply late fees or conduct shutoffs for nonpayment until October 7, 2024.
Neeley also said that the City of Flint is nearing full restoration of its phone system, though testing is still ongoing throughout Flint City Hall and other facilities.
“Our goal is always to be better today than we were yesterday, and we are moving closer to our goal of full recovery every day,” Neely said. “I want to thank our internal team and our external partners who continue to work tirelessly as we bring our systems back online.”
The City of Flint announced on August 26 that it had installed a completely redesigned network, including Next Generation firewalls to deter cyber criminals and strengthen safeguards. In addition, the City has recovered most of its data and successfully restored the majority of its servers from backup.
As services become available, the City is testing its systems and reviewing data before going live. The City will continue to keep residents and businesses informed when public-facing systems are ready to go live.
As the City of Flint works to restore its systems safely, state-of-the-art safeguards are being installed to prevent a recurrence. Among other protections, the City of Flint has installed advanced software security on servers and computers on its network.
