HAP collaboration with Oak Street celebrates the increased access to holistic healthcare for adults on Medicare in Genesee County
Oak Street Health, a network of health centers providing an innovative model of value-based primary care for Medicare patients, has opened in Burton, its sixth center in Michigan. Through collaboration with Health Alliance Plan (HAP) and other payers, local residents will gain access to a more holistic healthcare option that delivers more personal, equitable and accountable healthcare for all. A public grand opening celebration was held on Wednesday, June 12 to formally introduce the local community to Oak Street Health’s unique, proven model of care. HAP Chief Medical Officer Dr. Michael Genord was the speaker for the celebratory event.
The Burton center, located at 3525 Saginaw Rd., north of Bristol Road and just south of Connell Street in Burton, will provide local residents with a healthcare experience that goes far beyond the scope of the traditional doctor’s office experience. Patients have access to complimentary transportation to and from appointments, Medicare education classes to help them understand their insurance benefits, and supplemental services in addition to primary care, such as podiatry and behavioral health, to address their healthcare needs in one convenient location.
“We are pleased to collaborate with Oak Street Health in the support of a new health center in Burton as part of our continued commitment to our members and the Genesee County community,” Genord said. “Together, we will serve our Medicare members with a fresh approach to healthcare that addresses both physical and social issues to help improve their quality of life.”
For adults aged 65 and older, social activity is a proven, crucial component to overall wellness. Yet, as chronically ill adults age, isolation and depression is common. To address this, the Burton center provides social activities and classes for patients and community members so they can stay active and connected with peers.
This level of care doesn’t end when a patient leaves the center. Oak Street Health offers a 24/7 patient support phone line as well as complex care teams and home nursing visits for patients who need it the most. As a result, Oak Street Health has a 94 percent patient retention rate and an impressive 92 Net Promoter Score, which measures customer satisfaction.
Through its commitment to providing preventive services and improving accessibility of care, Oak Street Health has reduced hospital admissions by 44 percent, and reduced emergency room visits for its patients by 46 percent.
“We’re excited to open our first center in Genesee County and offer local residents the reliable, personalized access to healthcare they need,” said Rafe Petty, Division President of Michigan at Oak Street Health. “We look forward to furthering our collaboration with HAP and making a difference in the lives of the Burton and Flint communities.”
Oak Street Health’s commitment to building community is further supported through a local workforce: 83 percent of its physicians and 80 percent of staff live within five miles of their center. When current and future patients walk into the Burton center, many will be cared for by friendly faces from their own community. This deep community-based understanding allows the Oak Street Health staff to remove the cultural barriers often associated with healthcare.
Oak Street Health will open a second location in Genesee County this year at 102 W. Pierson Road in Flint. Oak Street will accept multiple health plans, including HAP, at both locations. Michigan is already home to five other Oak Street Health centers, located in Southgate, Hazel Park, Inkster, and in the Jefferson Village and Rosedale Park neighborhoods of Detroit.
To learn more about Oak Street Health’s proven approach to care, visit oakstreethealth.com.